Privacy policy

At Silverly Australia Pty Ltd (ABN 53194327028) (“Silverly”, “we”, “us”, or “our”), your privacy matters deeply to us.
 We’re an Australian-owned brand built on mindfulness, connection, and energy — and that includes how we collect, use, and protect your personal information.

This Privacy Policy explains how we handle your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
 By using our website at silverly.com.au (“Website”) or purchasing from our online store (“Silverly Online Store”), you agree to the terms of this Privacy Policy.

1. The Information We Collect

We collect personal information to help us process your orders, communicate with you, and improve your experience. This may include:

  • Personal details: name, email address, phone number, billing and shipping address.

  • Payment details: payment card information or PayPal data (securely processed by trusted third parties)

  • Account details: username, password, and order history (if you create an account)

  • Device and browsing data: IP address, browser type, device identifiers, and pages visited.

  • Marketing preferences: your communication choices and engagement with our campaigns.

  • Social media interactions: if you engage with us via Instagram, Facebook, or Pinterest.

We collect this information:

  • Directly from you (when you make a purchase, subscribe, or contact us);

  • Automatically through cookies and analytics tools;

  • Occasionally through trusted third-party services (e.g., payment processors, shipping carriers).

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders;

  • Communicate about purchases, shipping, returns, or inquiries;

  • Improve our products, website, and customer experience;

  • Personalise your browsing and product recommendations;

  • Send marketing updates and special offers (if you’ve opted in);

  • Prevent fraud and ensure secure transactions; and

  • Meet our legal and regulatory obligations.

Your information is only used in ways directly related to operating Silverly and serving you.

3. Sharing Your Information

We respect your privacy and never sell your data.We may share limited information with carefully selected third-party partners who help us run our business, including:

  • Payment processors (e.g., Shopify Payments, PayPal);

  • Shipping providers (e.g., Australia Post, Sendle);

  • Marketing and analytics tools (e.g., Google Analytics, Meta Ads);

  • Customer service and IT support providers.

All partners are bound by confidentiality agreements and strict data protection obligations.

4. Data Storage and Security

Your security is important to us. We use SSL encryption, secure servers, and trusted hosting environments to safeguard your information against misuse, loss, or unauthorised access.

Payment information is handled securely through encrypted payment gateways — we never store your full card details on our servers.

5. Overseas Data Transfers

Some of our service providers may store or process data overseas (for example, in the USA, UK, or EU).When this occurs, we ensure your personal information is protected in accordance with Australian privacy laws and that suitable data protection measures are in place.

6. Marketing & Communication Preferences

If you subscribe to our newsletter or opt in to receive updates, you may receive emails about new collections, special offers, and energy tips.

You can unsubscribe anytime by clicking the “Unsubscribe” link in our emails or contacting us at info@silverly.com.au.

7. Cookies & Website Analytics

Our website uses cookies to enhance your experience, remember preferences, and analyse traffic. Cookies also help us show relevant offers through remarketing ads.

We may use analytics tools like Google Analytics and Meta Pixel to understand how visitors use our site.You can disable cookies in your browser settings, though this may affect how some features function.

8. Accessing or Correcting Your Personal Information

You have the right to:

  • Access the personal information we hold about you;

  • Request correction of inaccurate details; or

  • Request deletion of your data (unless we are legally required to retain it).

To make a request, please contact us at info@silverly.com.au. We may need to verify your identity before processing.

9. Making a Privacy Complaint

If you believe your privacy has been compromised, please contact us so we can resolve it promptly:

 info@silverly.com.au
 Silverly Australia Pty Ltd | ABN 53194327028

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

 🌐 www.oaic.gov.au | 📞 1300 363 992

10. Updates to This Policy

We may occasionally update this Privacy Policy to reflect business or legal changes. The latest version will always be available on our website with an updated “Effective Date.”

We encourage you to check this page periodically to stay informed.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us:

📧 info@silverly.com.au
🌐 www.silverly.com.au
 Silverly Australia Pty Ltd | ABN 53194327028

✅ Compliance Summary

✔️ Privacy Act 1988 (Cth)
✔️ Australian Privacy Principles (APPs)
✔️ eCommerce and marketing data protection standards