Refund policy

At Silverly, we want you to be completely happy with your purchase. If, for any reason, your order doesn’t meet your expectations, you may be eligible for a refund or exchange under the conditions below.

Cancellations

You may cancel your order before it has been dispatched. Once your order has been shipped, cancellations are no longer possible, but you may arrange for a return or exchange as outlined below.

Exchanges & Incorrect Sizes

If you have ordered the wrong size, please contact us via our Contact Us form.

• If your product has not yet been dispatched, we can update your order to the correct size.
  

• If your product has already been dispatched, you may return it for an exchange according to the conditions below.
  

Return & Exchange Conditions

All requests for returns or exchanges must be made within 7 days of receiving your order. Returns and exchanges will only be accepted if:

1. The item is returned in its original, unworn, and undamaged condition.
   

2. The Silverly box or pouch is included and returned in original, undamaged condition.
   

3. The return is posted with tracking, and the tracking number is provided to Silverly. Returns without tracking will not be accepted.
   

Please Note:

• Certain items, such as earrings or any products considered hygienic, are not eligible for return or exchange.
  

• Customers are responsible for return shipping costs.

Restocking Fee

A 10% restocking fee will apply to all returns (excluding exchanges or faulty items) to help cover handling, inspection, and processing costs.

Unauthorised Returns

Returns or exchanges sent without prior authorisation from Silverly will not be accepted. Please ensure you contact us first to receive the necessary instructions.